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FAQ

GENERAL CONTACT INFORMATION

Where are you located?
Coty Intl -139 Mitchell Ave Suite 212 South San Francisco CA 94080

What is your phone number?
650-871-8993 Customer Service

I would like a Coty Intl Representative to contact me. How can I do that?
Please fill out our Contact Form and a Coty Intl Representative will contact you. Or, call 1-650-871-8993 and a Customer Service Representative will assist you.

ORDERING PRODUCT

Why can't I order the product I want?
Product may not yet be available or out of Stock. Contact us and we may be able to assist

What if I want to return a product?
Please follow these steps:

  1. Call Coty Intl Customer Service (650-871-8993) for a Return confirmation Number. Note this number on your return.
  2. Specify "replacement" or "credit" with the returned merchandise, and ship to:
    Coty Intl LLC
    139 Mitchell Ave. Suite212
    South San Francisco CA 94080

What if I want to order in larger quantities?
Contact us and we would be able to assist for a special order.

Please note the following parameters for returning product: To ensure food safety, edible products may NOT be returned, except in the case of a quality defect. To ensure food safety, only unopened complete boxes of non-edible products may be returned. Such products returned within 30 days of shipment will receive full credit; products returned after 30 days will be subject to a 25% restocking fee.
Coty Intl will NOT accept returns of seasonal or holiday items.

PRODUCT INFORMATION

What is the nutritional value of your products?
The nutritional value varies among our Sprinkles and decorating items. Please see the nutritional panel on the back of the package for exact values. You can also contact our Office at 650-871-8993, Monday – Friday 10am to 5pm PST.

What products manufactured by Coty Intl are kosher?
Anything that has cochineal extract is non-Kosher. Please call our office at 650-871-8993 or Fill out the “Contact Form” for Questions.

What products are gluten free?
Most of our products are gluten free. Please contact us for all allergen information.

What is the shelf life of products manufactured by Coty Intl LLC?
The shelf life varies but usually sugar product is 3 years.

Will the decorating gels ever harden?
Decorating gels are intended to be used on baked goods and will stay soft after use. They will firm up but not harden.

SHIPPING

How much does shipping cost?
Standard shipping for orders less than $35 is $7. FREE Shipping for orders totaling $35 or more to addresses in the continental U.S.

Can I have my order delivered to a P.O. Box?
Sorry, we cannot deliver to P.O. Boxes. You must provide the actual street address of your business.

How long will it take to receive my order?
We strive to ship all new orders via USPS within 24 hours of receipt of the order. Most shipments arrive within 4-5 working days of being shipped. Expedited and Next-Day shipping services are available for additional fees.

What if I did not receive my order?
At the time that you complete your order transaction on our website, you will receive a confirmation number. If you have difficulty or additional questions, please call our Office at 650-871-8993 and we will track the location/status of the order with USPS.

What if I did not get what I ordered or the product was damaged?
Please call our Office at 650-871-8993 and we will work with you to resolve the issue.